Shipping policy
We are primarily a brick and mortar retail store; however, we do ship the majority of our items within the United States. At this time, these items are not eligible for shipping. We do not offer international shipping or shipping to APOs.
Orders placed before 12pm will ship the next business day. Orders placed after 12pm will have an additional business day of processing time. You will receive another notification when your order has shipped.
Shipping Rates
Shipping is calculated by our carriers, USPS and UPS, based on three factors:
- Region of the US (distance away from our retail store)
- Weight of the items ordered
- Dimensional weight (length, width and height) of the items ordered
You can get an accurate shipping quote within your shopping cart prior to reaching checkout.
Orders over $150 shipped to Montana or Wyoming will ship standard delivery for free.
Shipping Address
If UPS is selected as the shipping carrier, a physical / street address is required. For delivery to a P. O. Box, you must select a USPS service. UPS will not deliver to a PO Box.
Checking Your Order Status
When your order ships, you will receive an email notification which will include a tracking number. It can take up to 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please email us at orders@zestbillings.com with your name and order number, and we will look into it for you.
Refunds, Returns and Exchanges
At Zest, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. If you receive an item in good condition, as described, but it's just not what you were looking for, please email us within 30 days (as calculated from your shipping confirmation email) to begin the returns process. We will email you a return label. Returns must be shipped back to us within 7 days of receiving the return label. Please package the item carefully. We are not responsible for loss or damage during return shipment.
Once the product is received at our warehouse, it will be reviewed for condition issues. Zest may reject the returned product if there is damage to the product and/or product packaging. If the product meets the conditions for return, a full refund for the item less the cost of the return shipping label, will be issued to your method of payment within 5 business days of receiving the item back at our facility.
If the item is deemed unfit for return, we will notify you via email with the issues encountered. In this case, no refund will be issued.
Damaged Items
If you receive a damaged item, please take photos of the item(s) and packaging and email them to us within 30 days (as calculated from your shipping confirmation email) along with your name and order number so that we can review the damages and begin the claims process with the shipping carrier. Please do not dispose of the item until you have spoken with us about the issue and we have confirmed any shipper requirements for the item. Items damaged in transit are eligible for replacement and will be shipped for free. Please allow 5 business days for us to review your email and initiate a resolution.
Items Missing or Lost in Transit
If you did not receive an item that you ordered, please reach out to us within 30 days (as calculated from your shipping confirmation email) with your name and order number and we will assist you. Orders that are marked as Missing or Lost in Transit by the carrier will be replaced and shipped for free. If the shipment is marked as delivered by the carrier, we can assist you with filing a claim with the carrier. Please allow 5 business days for us to review your email and initiate a resolution. Please note that if you provide the incorrect shipping address at checkout, we will not be able to assist you.
Address Undeliverable
It is up to you to provide a valid street address for the delivery of your order. If we receive a returned item due to address undeliverable, we will contact you for an updated address. At that time you may request a refund of the items which we have received back (less original shipping costs), or we can resend the items to a revised address at your expense.
Items Not as Described
If you receive an item that is not as described, please reach out to to us within 30 days (as calculated from your shipping confirmation email) with your name, order number and nature of the product issue. We will review the item versus the product listing, and if we can confirm that the product is not as described, we will email you a prepaid return label. The cost of these items will be refunded, and shipping will be refunded on a prorated basis. For example if the total order value (not including shipping) was $100 and the returned item was $60, we will refund 60% of the shipping cost. If this was the only item ordered, 100% of the shipping cost will be refunded. Please allow 5 business days for us to review your email and initiate a resolution.
Please note that "item not as expected" is not the same as "item not as described". If you have questions about a specific feature of an item, compatibility of a part, dimensions, etc., please email us prior to purchase. When purchasing accessories and replacement parts, please review the relevant model numbers (SKU's) of your model with the product being purchased. Items that are not as expected can still be returned to us per the time limits and condition requirements outlined in our return policy, but return shipping will be at your expense for these returns, following the procedures and timelines for a regular return.
Defective Items
If your item arrives defective, or becomes defective within 30 days of purchase (as calculated from the date on your shipping confirmation email), please contact us for assistance. We may have you ship the item back to us at our expense, or we may coordinate a replacement with the manufacturer. Generally this will apply to electronics or appliances. Please allow 5 business days for us to review your email and initiate a resolution.
Refund Timing
Most customers will receive a refund within 10 business days of our request to the payment processor. We do not have any control over the timing of delivery to your account once we initiate it on our end. If you have not received your refund in a timely fashion, please reach out to us to confirm the date that the refund was made, and allow at least 10 business days from that date before contacting your bank.