FREQUENTLY ASKED QUESTIONS
What are your hours?
We are open Monday thorugh Saturday 10am - 6pm, and Sunday 9am - 3pm.
We are closed on the following holidays: New Year's Day, Easter Sunday, Thanksgiving and Christmas.
What is your return policy?
In order to be eligible for a refund, returns must be made within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged. Returns without receipts must be verified through our Point of Sale system using a customer name, credit card, email address or phone number. If we are unable to verify your purchase we will not be able to accept your return. Customer is responsible for shipping costs for returned items. Clearance items are not eligible for return.
Do you ship?
Yes, the majority of our items are eligible for shipping at a flat rate of $9.95 per order, shipping to the United States only.
Items that are not currently eligible for shipping include large electronics, most cast iron and most glassware. If a non-eligible item is added to the cart, fulfillment for all items will revert to pick-up or delivery (if zip code is within our delivery area). Try removing any large, heavy or breakable items from the cart, and then shipping options should be reactivated.
We are happy to provide a custom shipping quote for items which do not currently have a default shipping rate. Please reach out via phone or email.
I have a gift certificate from At Home On The Range, can I use it at Zest?
Absolutely. We are honoring all of the gift cards from At Home On The Range! You can verify the remaining balance on your gift card here:
If you want to use your gift card to make a purchase online, contact us with your gift card number and we will provide a corresponding discount code to use in our online store.
How do I prepare and season my new carbon steel pan for cooking?
Excellent questions! Please see our post about carbon steel use, care and maintenance!