FREQUENTLY ASKED QUESTIONS
What are your hours?
We are open Monday through Saturday 10am - 6pm, and Sunday 10am - 4pm.
We are closed on the following holidays: New Year's Day, Easter Sunday, Thanksgiving and Christmas.
What is your return policy?
If your item is defective, please return it within 30 calendar days of purchase and we will replace it. After 30 days, most items are covered by the manufacturer's warranty and we are happy to assist you with that claim by locating the receipt, providing packaging, and assisting with any return paperwork.
Do you ship?
At this time, these items are not eligible for shipping.
Shipping is calculated based on the total order value using the following formula:
|Total Order Value||Regular Items||Heavy Bulky
& Fragile Items
|Mixed order of
Regular & Heavy
|Orders < $50||$ 9.95||$ 15.00||$ 24.95|
|Orders < $150||$ 14.95||$ 20.00||$ 34.95|
|Orders < $250||$ 19.95||$ 20.00||$ 39.95|
|Orders > $250||$ 24.95||$ 25.00||$ 49.95|
Items in the heavy, bulky and fragile category can be found here.
Please see our return policy for information about returning any items which have been shipped to you.
What is your cancellation policy for cooking classes?
If you need to cancel your registration, please do so as soon as possible. Registrations cancelled up to 48 hours before the class start time will receive a credit towards future cooking classes for the amount of purchase. Registrations cancelled with less than 48 hours notice will not be eligible for a credit. Please do not attend a cooking class at Zest if you are feeling at all unwell.
I have a gift certificate from At Home On The Range, can I use it at Zest?
Absolutely. We are honoring all of the gift cards from At Home On The Range! You can verify the remaining balance on your gift card here:
If you want to use your gift card to make a purchase online, contact us with your gift card number and we will provide a corresponding discount code to use in our online store.
How do I prepare and season my new carbon steel pan for cooking?
Excellent question! Please see our post about carbon steel use, care and maintenance!