FAQ

FREQUENTLY ASKED QUESTIONS

 

What are your hours?

We are open Monday through Saturday 10am - 6pm, and Sunday 10am - 4pm.

We are closed on the following holidays:  New Year's Day, Easter Sunday, Thanksgiving and Christmas.

What is your return policy?

In order to be eligible for a refund, returns must be made within 30 calendar days of your purchase. The product must be in the same condition that you received it, including all original packaging, and unused/undamaged. We do not accept returns on used items unless they are defective. Returns without receipts must be verified through our Point of Sale system using a customer name, credit card, email address or phone number. If we are unable to verify your purchase we will not be able to accept your return. Customer is responsible for shipping costs for returned items.  Clearance items and Seconde Fresh Pasta are not eligible for return.

What is your warranty policy?

If your item is defective, please return it within 30 calendar days of purchase and we will replace it.  After 30 days, most items are covered by the manufacturer's warranty and we are happy to assist you with that claim by locating the receipt, providing packaging, and assisting with any return paperwork.  

Do you ship?

Yes, the majority of our items are eligible for shipping, but only within the United States.

Items that are not currently eligible for shipping include large electronics, and some items which have vendor restrictions.  If a non-eligible item is added to the cart, fulfillment for all items will revert to pick-up only.  Try removing any large, heavy or breakable items from the cart, and then shipping options should be reactivated.

We are happy to provide a custom shipping quote for items which do not currently have a default shipping rate.  Please reach out via phone or email.

What is your cancellation policy for cooking classes?

If you need to cancel a class registration, please do so as soon as possible. Registrations cancelled up to 48 hours before the class start time will receive a credit towards future cooking classes for the amount of purchase.. Registrations cancelled with less than 48 hours notice will not be eligible for a credit.

If you have to cancel your class registration because of COVID-19 diagnosis or exposure, we will waive the 48 hours notice policy and provide a credit towards future cooking classes for the amount of purchase. Please, do not attend a cooking class if you are showing symptoms of COVID-19, have been diagnosed with COVID-19 or been in close contact with someone diagnosed with COVID-19 in the last 7 days. 

I have a gift certificate from At Home On The Range, can I use it at Zest?

Absolutely.  We are honoring all of the gift cards from At Home On The Range!  You can verify the remaining balance on your gift card here:

At Home On The Range Gift Card Balance

If you want to use your gift card to make a purchase online, contact us with your gift card number and we will provide a corresponding discount code to use in our online store.

How do I prepare and season my new carbon steel pan for cooking?

Excellent question! Please see our post about carbon steel use, care and maintenance!