FAQ

FREQUENTLY ASKED QUESTIONS

 

What are your hours?

We are open Monday through Saturday 10am - 6pm, and Sunday 10am - 4pm.

We are closed on the following holidays:  New Year's Day, Easter Sunday, Thanksgiving and Christmas.

What is your return policy?

Most items are eligible for return within 30 calendar days of purchase, and must be verified through our Point of Sale system using a receipt, customer name, credit card, email address or phone number.  If we are unable to verify your purchase we will not be able to accept your return. 
 
Items which are not eligible for a return include:
-- Specialty foods
-- Clearance Items
 
In order to be eligible for a refund, items must returned in the condition which they were received:
-- Unused with original packaging intact
-- Free from odors or pet hair
 
If your item has a manufacturing defect, please contact us within 30 days of purchase and we will replace it in store with an identical item.  After 30 days, most items will still be under manufacturer warranty and we can assist you with that process.
 
Additional clarification for items which have been shipped to you:
We will pay return postage if:
1) You received a different item than what was ordered
2) The item received was damaged
 
If your item arrives undamaged but upon opening is revealed to have a manufacturing defect, please contact us for assistance.  We may have you ship the item back to us at our expense, or we may coordinate a replacement with the manufacturer.  Generally this will apply to electronics or appliances.
 
For all other situations, return shipping will be at your cost. 
 
For items purchased November 1st through December 31st, the return window is extended to January 31st, with all other conditions remaining the same.
What is your warranty policy?

If your item is defective, please return it within 30 calendar days of purchase and we will replace it.  After 30 days, most items are covered by the manufacturer's warranty and we are happy to assist you with that claim by locating the receipt, providing packaging, and assisting with any return paperwork.  

Do you ship?

We are primarily a brick and mortar retail store; however, we do ship the majority of our products within the United States.  

At this time, these items are not eligible for shipping.

Shipping is calculated based on the total order value using the following formula:
Total Order Value Regular Items Heavy Bulky
& Fragile Items
Mixed order of
Regular & Heavy
Orders < $50  $         9.95  $    15.00  $                  24.95
Orders < $150  $       14.95  $    20.00  $                  34.95
Orders < $250  $       19.95  $    20.00  $                  39.95
Orders > $250  $       24.95  $    25.00  $                  49.95

Items in the heavy, bulky and fragile category can be found here.

Please see our return policy for information about returning any items which have been shipped to you.

What is your cancellation policy for cooking classes?

If you need to cancel your registration, please do so as soon as possible. Registrations cancelled up to 48 hours before the class start time will receive a credit towards future cooking classes for the amount of purchase. Registrations cancelled with less than 48 hours notice will not be eligible for a credit. Please do not attend a cooking class at Zest if you are feeling at all unwell.

I have a gift certificate from At Home On The Range, can I use it at Zest?

Absolutely.  We are honoring all of the gift cards from At Home On The Range!  You can verify the remaining balance on your gift card here:

At Home On The Range Gift Card Balance

If you want to use your gift card to make a purchase online, contact us with your gift card number and we will provide a corresponding discount code to use in our online store.

How do I prepare and season my new carbon steel pan for cooking?

Excellent question! Please see our post about carbon steel use, care and maintenance!